Customer Testimonials

they were great ! the service department really helped me out ! anymore work i need i will be going back there !

Awesome!!!!!!!!! Great people, easy process of servicing my truck

After striking out at Ford dealership in San Luis Obispo, we drove to Santa Maria and worked with Jessie Garcia and so glad we did. He was fast, reliable, and honest, and we ordered our car on the spot with zero hassle. If you love Ford and want someone who actually follows through, ask for Jessie. The drive is worth it. Highly recommend. Thank you Jessie! Can't wait for the new car to come in.

I am very pleased with the service I received at Santa Maria Ford. I was in the area from out of state and needed service before continuing on my way. The service writer was very accommodating, and the repairs were completed while I waited. Thank you.

Kind and quick service. Will be my go to for all of my future vehicles.

From the call to get my service appointment to being taken home picked back up to the service employee who explained what was ok what wasn'tand in need of replacement or repair I felt delt with honestly and professionally. Love Ford Santa Maria Service Dept.

I have NEVER had such FABULOUS service from any auto store before. My family and I were taking a road trip last week with our F-150 and towing our trailer from the Gilroy, CA area to Oxnard, CA. After going through the SLO pass my truck was making an unusual noise. When we stopped for fuel in Santa Maria, we found the transmission oil had sprayed everywhere and the dashboard console was going haywire. I called and spoke with Chris Bergstrom in the Service Dept; who was very friendly and helpful over the phone. After driving to the Ford Dealer ... Read More

Full review text opened.

Google - Jun 16, 2026

I have NEVER had such FABULOUS service from any auto store before. My family and I were taking a road trip last week with our F-150 and towing our trailer from the Gilroy, CA area to Oxnard, CA. After going through the SLO pass my truck was making an unusual noise. When we stopped for fuel in Santa Maria, we found the transmission oil had sprayed everywhere and the dashboard console was going haywire. I called and spoke with Chris Bergstrom in the Service Dept; who was very friendly and helpful over the phone. After driving to the Ford Dealer Chris came out, got the info for my truck and told me my truck was still under warranty! While trying to decide what we were going to do about getting my truck repaired, the GM Mike Thomas came out to see what was going on. My first instinct and thought was he is going to tell me to move our rig from in front of the store. I was COMPLETELY wrong. Mike Thomas had another service man bring a new (9k miles) F150 from the back lot and loaned it to us to take our vacation while they worked on my truck! Mike told us he knows how it is when towing a trailer and having something happen. Erik in the service department filled out a form for us to be loaned a new truck for the duration of our vacation without any questions. We were able to switch the tow hitch and all our stuff into the new truck, and get back on the road within two hours of this happening. We arrived later than planned to our campsite, but we were able to go! We had a great and pretty relaxed trip because of the compassion and kindness of Mike Thomas. I heard from Chris several times about the problems with my truck and how it was going to be fixed and ready for us to pick up on a Sunday. I was able to pay the tiny fee from my warranty deductible over the phone with Chris. When we arrived at the dealer Sunday afternoon I spoke with the Sales Mgr Joaquin who gave me my keys and that was it! We transferred our stuff back into my truck, re-hitched our trailer, parked the loaner truck on the lot and got back home. This trip started out with a serious headache and stress, but wound up being great because of the fabulous employees and all the help that was over and above anything I could have ever thought possible. The service and caring from this dealership only gets better. I received a call from Maria in the billing department this morning saying she overcharged me $10 dollars! I was shocked! I probably wouldn't have noticed the discrepancy, and honestly, after all the Santa Maria Ford dealership did for us, I was not concerned at all. Maria was able to transfer the overcharge of ten dollars to my Ford account for future use. When the time comes for me to replace my 2020 Platinum F-150, I will have NO hesitation on driving the 150 miles to Santa Maria Ford to do business with them. Thanks you Mike Thomas, Chris Bergstrom, Erik, Joaquin and Maria! You all were wonderful!

This guy Rudy had helped me and my wife so much because we needed a new vehicle, we were struggling with previous car for financial situation. Rudy have pulled it off for us and now we’re super happy with Ford Maverick. Might be the best vehicle in our lifetime. Thank you Rudy! And thank you Santa Maria Ford!

We have purchased many vehicles over the years, but this was the best car-buying experience we've ever had. We had our vehicle custom accessorized, and the team delivered exactly what was requested. Ivan - our sales rep, was responsive, never pushy, and was always willing to negotiate. He made the entire process smooth and enjoyable from start to finish.

Quick check in, diagnosis timely, repair delivered before promised date. Great job.

Santa Maria Ford is the best. Thank you for your good work. Ray & Family.

Santa Maria Ford really took care of me with my Ford F-250 Diesel. Go check this place out you won’t be disappointed. Great selection and great people.

Great maintenance on my truck.

Brought my Ford F-250 in for a recall. Eric B. (Service Advisor) was awesome. Professional, knowledgeable and all smiles. I was invited to wait for the service to be completed in the lounge. Coffee and doughnut holes are provided on a daily basis. I waited until Eric told me my recall was completed and he was thoughtful enough to have my truck washed before giving me back my key. Thank-you Santa Maria Ford and Eric B. for exceeding expectations and a great experience!

Eric in service was very helpful getting some questions answered, they serviced my truck in under 2 hours and I went about my day, just like it should be. I appreciate the attention and information giving to me. Will be back

This is my first time with service at SM Ford. They were very proficient and professional start to finish. They even delivered my truck. Very impressed!

Did a routine service, tire rotation, smog certificate. All work completed in a timely fashion and professionally done.

Robert was very nice and informative, he provided excellent customer service and explained everything to me in layman terms. I took my vehicle in for an oil change and brake inspection and left with new brakes and rotors as well as my oil change and at an affordable price. I will definitely return for future maintenance.

Very courteous and professional staff. Property looked really clean.

Great service. Easy. And they delivered our truck home so that we didn’t have to drive back there. That was an unexpected bonus.

I’m traveling for work all over the US auto maintenance is always difficult cause I’m never in one place Santa Maria Ford service is the best service I’ve had anywhere . They went above and beyond. Any service department I’ve ever been to I wish I could come here for all of my services, but my travels don’t allow for that but if ever possible and I’m in town. I’ll definitely be there.

Great at delivering information on deals, very helpful and nice people

This was the easiest purchasing of a vehicle I’ve ever had. The Sales team was kind and courteous, and never pushy. We found what we liked and we bought it. One of the best dealerships I’ve been to in my 60 years.

Thank you Santa Maria Ford for locating the specific truck I was looking for and then making the process of purchasing it so convenient and streamlined! Rudy walked me through all the tech setup before I left which was unexpected and much appreciated. 5 out of 5 stars - I wouldn’t go anywhere else!

Great service , Rudy really helped throughout the searching and buying process.

First experience with this dealership. Fast and courteous. No complaints.

Great service all the way through

Got my truck in the very next day fix two recalls plus a leak I didn't even know about in my water pump replaced it no questions asked took one day cost me nothing

I purchased my truck online and delivery was fast but after delivery had a few issues and owner stepped in to help me out. Owner thank you for making some phone calls. I have been helped out with answers to my questions. I’m glad an easy issue could be resolved so fast

My experience was great from start to finish. Everyone was knowledgeable, courteous and more than willing to help. I highly recommend Santa Maria Ford!

Great service and quick work, thanks! Also thanks to Eric, outstanding customer service and communication!!!

Very professional environment. Service writer Chris was right on it . I would recommend Santa Maria Ford without hesitation.

Great service today from our friendly dealership! Highly recommend these folks.

Excellent service was in contact at all time.

Best customer service and they bring your car to you after the service is complete.

Great customer service, had my vehicle done before the lunch hour, professional well kept area.

Service writer was great. Delivering the vehicle when completed was awesome.

Good communication and helpful

Good communication and helpful

Miguel is the man! Thank you for all your help, made it super easy, very straightforward and professional

Drop off and pick up we're made very easy. They texted me everything I needed to know

All of Santa Maria Fords' staff provided great service, professionalism, and were helpful. They exuded friendliness and fostered a hometown feel environment - GO TEAM!

Our salesman David Luna was AMAZING! Very informative and helpful, he definitely deserves a raise lol. We are very happy with our purchase.

Santa Maria Ford was a great dealership to deal with. Amazing team that made it easy for us to purchase a vehicle and even was willing to deliver to Bakersfield.

Amazingly simple and straightforward team to deal with for a new truck purchase. Fair, fast, and thorough. I highly recommend working with Kurt Rodriguez, and I’m sure the rest of the team is equally solid.

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Brought my truck in for warranty work. Excellent service provided by Eric and Rudy who promptly assisted me during a busy morning. Work was completed in a timely manner and I picked up my truck in spotless condition. Received fair pricing on a quote for an upcoming major service item for my truck as well. Big thank you to everyone at Santa Maria Ford for taking care of me and my truck. Definitely recommend. Will be a returning customer.

The finance guy did a great job getting me a good deal.

Chris and the other highly- experienced technicians correctly diagnosed and repaired problems that had plagued our Escape Hybrid for years, and he kept us updated every step of the way with clear, easy-to-understand explanations. I highly recommend Santa Maria Ford's service department!

Great customer service from all of the sales and financial personnel. Would suggest you all to anyone

Great experience! Thank you SM Team!

My experience want good. They made it easy for me by bringing my car back to me. Just waiting to see when my other parts are available to get the other recall fixed.

Excellent Job!!! The vehicle drives alot smoother and no more woo woo sound.

(Translated by Google) Excellent service and friendly staff. (Original) Servicio excelente, y personal amable.

Had a great experience with the staff at Santa Maria Ford, Tom Healy and Todd really helped me out with my car. They were able to Tell me what was wrong with my car after taking it to several different mechanics and coming up short. Thanks again Tom!

Great experience at Santa Maria Ford! Iván, the salesman, was very friendly, helpful, and made the whole process quick and easy. He answered all my questions and made me feel comfortable. Highly recommend if you’re looking for a smooth car-buying experience.

Chris and the other service advisors and staff were excellent!

Patrick was terrific. The service was great. Thank you being so friendly and professional

Everyone we dealt with was friendly and helpful.

Chris was very helpful!!!! I was able to leave my car after I got off work and they delivered my car to me. #stressfree

I spent a couple of days looking for a new truck at several different dealerships. After I finished, I found Ford in Santa Maria to be the most honest. I dealt with Pedro Murgia and he was not pushy and gave me his best price right up front.

Got the problem with the front end vibration. Thanks again. Steve

Great experience. David Luna was great

Outstanding work . They gave me ride home and offer to drop off my vehicle at home. Thank you

Everyone here was great! Especially Pedro, who took his time and helped me find my dream car!

Great service. Fast, friendly, and no nonsense.

Nice people, quick service and great driver that brought my wife home. Also delivered my truck to my home when it was ready. Although it is a courtesy service, the car wash crew needs to do a better/ more thorough cleaning. I didn’t expect a vehicle detail, just a complete job.

Staff was wonderful to talk to and work with. We traded one vehicle for 2. Thank you so much

Very solid crew, awesome lot and great selection of cars. Jesse and Miguel are great guys that know what they’re doing and made everything very easy. Good discounts were available for my truck, professionalism was on point and I couldn’t have had a better experience.

Big thanks to Diego and Jessie!! It was great to work with both of you. Diego, thanks for the extra work you did to get me in this truck. It is perfect for our needs! I will definitely recommend you guys!!

Chris in the service department was friendly. Professional and easy to work with. Very nice. I hope he gets a raise. I would hire him any day of the week

Everyone was very Professional.

This is the second new car we have purchased from Santa Maria Ford. When we decided to upgrade our current vehicle, we Contacted our same sales person, David Luna. David was exceptional on our first vehicle purchase and took good care of us on our second purchase. He listened to what we wanted and showed us the exact vehicle that met our needs. There were no games, no unexpected charges, no drama. David was very professional, presented us with the offer, we had a few back-and-forth negotiations, everything was settled quickly and we purchased the vehicle within a few hours ... Read More

Full review text opened.

Google - Mar 9, 2026

This is the second new car we have purchased from Santa Maria Ford. When we decided to upgrade our current vehicle, we Contacted our same sales person, David Luna. David was exceptional on our first vehicle purchase and took good care of us on our second purchase. He listened to what we wanted and showed us the exact vehicle that met our needs. There were no games, no unexpected charges, no drama. David was very professional, presented us with the offer, we had a few back-and-forth negotiations, everything was settled quickly and we purchased the vehicle within a few hours of arriving. Highly recommend Santa Maria Ford and Mr. Luna.