Customer Testimonials

Excellent outcome on an axle issue. Hats off to Chris in Service for thorough follow through.

Very friendly, knowledgeable staff that got our car right in to fix the safety recall. When it was fixed they delivered it to our house. Great experience.

Eric was great. In right a way and done early

Only small problem is the paperwork in the end of the day wasn’t handled correctly took a little extra time to get Vehicle released. That being said said I picked it up close to closing time and a lot of staff had gone home. They hustled and got truck repaired quickly and on time for us to get it back to work

Ford Motor Company made it so easy with a mobile mechanic van and the technician was awesome as well very knowledgeable, polite, and on time.

Purchasing a car from Louis went very smooth. Took time with application. Appreciate him .

Very easy to work with. No nonsense. Easy to negotiate. I found the truck I wanted and that was it

had an excellent experience with the Ford Service Department. They replaced the steering wheel on my truck, and the entire process was handled professionally from start to finish.

Crowded and confusing where to pull in. There were four vehicles in a line next to cones with express lube printed on them. I pulled up in the opposite lane and was told I was in the wrong spot. I wasn’t getting a line but a recall fixed. There were only 2 staff in the service writing area. Someone made a call for all service writers to report to there area. Staff were friendly when they helped me.

This is the Second ford truck we have purchased for the company and Kurt R the fleet sales manager has once again knocked it out of the park! Simple phone call and documentation ,even delivery out of the area !

First of all, I will say Ford is actually quite wonderful. The vehicle of all models is amazing and I don’t think in my opinion can be beat. I do not think I will or want to drive another brand. Their service is also amazing and their customer care and service is right up there with that! Whether you are in town getting your normal routine service or having car problems out of town makes no difference because you can have the peace of mind that wherever you are you can just pull into afford service department and they ... Read More

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Google - Jul 24, 2026

First of all, I will say Ford is actually quite wonderful. The vehicle of all models is amazing and I don’t think in my opinion can be beat. I do not think I will or want to drive another brand. Their service is also amazing and their customer care and service is right up there with that! Whether you are in town getting your normal routine service or having car problems out of town makes no difference because you can have the peace of mind that wherever you are you can just pull into afford service department and they will do whatever needs to be done to take care of you and send you on your way, which is what happened in my case.

Great service, Erik worked with me to get my Bronco in as quickly as possible and all was repaired while I waited. Erik is very professional, knowledgeable and friendly. Both he and Patrick have taken great care of me over the years. Highly recommend Santa Maria Ford for all your service needs!

While traveling they got me in quickly for my 80000 mile service. My service advisor kept me updated. The whole process went smoothly.

Everything about our experience was great, from the Salesman Ivan fulgencia to Gonzalo who handled our loan, we were very satisfied. We highly recommend this business.

Everyone is friendly and very professional. You are greated as soon as you drive up and your vehicle is checked in. If they see or find that you need anything else done to your vehicle. The representative who checked you in gives you a call and informes you before doing the work.

Exceptional service from beginning to end! Erick was an outstanding service advisor—professional, personable, and incredibly attentive. He made the entire process seamless, kept me updated every step of the way, and genuinely cared about providing a great experience. My Aviator was returned in excellent condition, and I left feeling completely taken care of. The service department exceeded my expectations, and I highly recommend them to anyone looking for top-notch customer care.

You are treated like a neighbor- old style small -town service. The knowledge of these folks combined with their sincere concern for you and your vehicle is very comforting. Robert Neri is confident he can help you- knowledgeable and listens to your concerns!

The Santa Maria Ford team was a pleasure to deal with! That includes not only the Sales Representative Luis, but also the Sales Mgr Jesse, the finance lead Rudy, and General Mgr Mike. All courteous, polite, and truly helpful. They went out if their way to listen and locate, then deliver the truck I was hoping to find. They earned our family's future business and I'll recommend them to our neighbors and friends. Well done and thank you!

Santa Maria Ford has a five star staff. They go above and beyond to get your vehicle ready to go again!

Great service manager and sales. Thank you Chris and Javier and Celia!

They got everything done in a timely manner and kept me up to date on e everything! And delivered my car to me on completion

they were great ! the service department really helped me out ! anymore work i need i will be going back there !

Awesome!!!!!!!!! Great people, easy process of servicing my truck

For the best customer service in the industry come to Santa Maria Ford. I keep coming back to buy and get my vehicles serviced here. Just the best people around J. Hall

After striking out at Ford dealership in San Luis Obispo, we drove to Santa Maria and worked with Jessie Garcia and so glad we did. He was fast, reliable, and honest, and we ordered our car on the spot with zero hassle. If you love Ford and want someone who actually follows through, ask for Jessie. The drive is worth it. Highly recommend. Thank you Jessie! Can't wait for the new car to come in.

Kind and quick service. Will be my go to for all of my future vehicles.

From the call to get my service appointment to being taken home picked back up to the service employee who explained what was ok what wasn'tand in need of replacement or repair I felt delt with honestly and professionally. Love Ford Santa Maria Service Dept.

I have NEVER had such FABULOUS service from any auto store before. My family and I were taking a road trip last week with our F-150 and towing our trailer from the Gilroy, CA area to Oxnard, CA. After going through the SLO pass my truck was making an unusual noise. When we stopped for fuel in Santa Maria, we found the transmission oil had sprayed everywhere and the dashboard console was going haywire. I called and spoke with Chris Bergstrom in the Service Dept; who was very friendly and helpful over the phone. After driving to the Ford Dealer ... Read More

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Google - Jun 16, 2026

I have NEVER had such FABULOUS service from any auto store before. My family and I were taking a road trip last week with our F-150 and towing our trailer from the Gilroy, CA area to Oxnard, CA. After going through the SLO pass my truck was making an unusual noise. When we stopped for fuel in Santa Maria, we found the transmission oil had sprayed everywhere and the dashboard console was going haywire. I called and spoke with Chris Bergstrom in the Service Dept; who was very friendly and helpful over the phone. After driving to the Ford Dealer Chris came out, got the info for my truck and told me my truck was still under warranty! While trying to decide what we were going to do about getting my truck repaired, the GM Mike Thomas came out to see what was going on. My first instinct and thought was he is going to tell me to move our rig from in front of the store. I was COMPLETELY wrong. Mike Thomas had another service man bring a new (9k miles) F150 from the back lot and loaned it to us to take our vacation while they worked on my truck! Mike told us he knows how it is when towing a trailer and having something happen. Erik in the service department filled out a form for us to be loaned a new truck for the duration of our vacation without any questions. We were able to switch the tow hitch and all our stuff into the new truck, and get back on the road within two hours of this happening. We arrived later than planned to our campsite, but we were able to go! We had a great and pretty relaxed trip because of the compassion and kindness of Mike Thomas. I heard from Chris several times about the problems with my truck and how it was going to be fixed and ready for us to pick up on a Sunday. I was able to pay the tiny fee from my warranty deductible over the phone with Chris. When we arrived at the dealer Sunday afternoon I spoke with the Sales Mgr Joaquin who gave me my keys and that was it! We transferred our stuff back into my truck, re-hitched our trailer, parked the loaner truck on the lot and got back home. This trip started out with a serious headache and stress, but wound up being great because of the fabulous employees and all the help that was over and above anything I could have ever thought possible. The service and caring from this dealership only gets better. I received a call from Maria in the billing department this morning saying she overcharged me $10 dollars! I was shocked! I probably wouldn't have noticed the discrepancy, and honestly, after all the Santa Maria Ford dealership did for us, I was not concerned at all. Maria was able to transfer the overcharge of ten dollars to my Ford account for future use. When the time comes for me to replace my 2020 Platinum F-150, I will have NO hesitation on driving the 150 miles to Santa Maria Ford to do business with them. Thanks you Mike Thomas, Chris Bergstrom, Erik, Joaquin and Maria! You all were wonderful!

We have purchased many vehicles over the years, but this was the best car-buying experience we've ever had. We had our vehicle custom accessorized, and the team delivered exactly what was requested. Ivan - our sales rep, was responsive, never pushy, and was always willing to negotiate. He made the entire process smooth and enjoyable from start to finish.

Quick check in, diagnosis timely, repair delivered before promised date. Great job.

Santa Maria Ford is the best. Thank you for your good work. Ray & Family.

Santa Maria Ford really took care of me with my Ford F-250 Diesel. Go check this place out you won’t be disappointed. Great selection and great people.

Brought my Ford F-250 in for a recall. Eric B. (Service Advisor) was awesome. Professional, knowledgeable and all smiles. I was invited to wait for the service to be completed in the lounge. Coffee and doughnut holes are provided on a daily basis. I waited until Eric told me my recall was completed and he was thoughtful enough to have my truck washed before giving me back my key. Thank-you Santa Maria Ford and Eric B. for exceeding expectations and a great experience!

This is my first time with service at SM Ford. They were very proficient and professional start to finish. They even delivered my truck. Very impressed!

Did a routine service, tire rotation, smog certificate. All work completed in a timely fashion and professionally done.

Robert was very nice and informative, he provided excellent customer service and explained everything to me in layman terms. I took my vehicle in for an oil change and brake inspection and left with new brakes and rotors as well as my oil change and at an affordable price. I will definitely return for future maintenance.

Very courteous and professional staff. Property looked really clean.

Great service. Easy. And they delivered our truck home so that we didn’t have to drive back there. That was an unexpected bonus.

I’m traveling for work all over the US auto maintenance is always difficult cause I’m never in one place Santa Maria Ford service is the best service I’ve had anywhere . They went above and beyond. Any service department I’ve ever been to I wish I could come here for all of my services, but my travels don’t allow for that but if ever possible and I’m in town. I’ll definitely be there.

Great at delivering information on deals, very helpful and nice people

This was the easiest purchasing of a vehicle I’ve ever had. The Sales team was kind and courteous, and never pushy. We found what we liked and we bought it. One of the best dealerships I’ve been to in my 60 years.

Thank you Santa Maria Ford for locating the specific truck I was looking for and then making the process of purchasing it so convenient and streamlined! Rudy walked me through all the tech setup before I left which was unexpected and much appreciated. 5 out of 5 stars - I wouldn’t go anywhere else!

Great service , Rudy really helped throughout the searching and buying process.

First experience with this dealership. Fast and courteous. No complaints.

Great service all the way through

Got my truck in the very next day fix two recalls plus a leak I didn't even know about in my water pump replaced it no questions asked took one day cost me nothing

I purchased my truck online and delivery was fast but after delivery had a few issues and owner stepped in to help me out. Owner thank you for making some phone calls. I have been helped out with answers to my questions. I’m glad an easy issue could be resolved so fast

My experience was great from start to finish. Everyone was knowledgeable, courteous and more than willing to help. I highly recommend Santa Maria Ford!

Great service and quick work, thanks! Also thanks to Eric, outstanding customer service and communication!!!

Very professional environment. Service writer Chris was right on it . I would recommend Santa Maria Ford without hesitation.

Great service today from our friendly dealership! Highly recommend these folks.

Excellent service was in contact at all time.

Great customer service, had my vehicle done before the lunch hour, professional well kept area.

Service writer was great. Delivering the vehicle when completed was awesome.

Good communication and helpful

Good communication and helpful

Miguel is the man! Thank you for all your help, made it super easy, very straightforward and professional

Drop off and pick up we're made very easy. They texted me everything I needed to know

All of Santa Maria Fords' staff provided great service, professionalism, and were helpful. They exuded friendliness and fostered a hometown feel environment - GO TEAM!

Our salesman David Luna was AMAZING! Very informative and helpful, he definitely deserves a raise lol. We are very happy with our purchase.

Santa Maria Ford was a great dealership to deal with. Amazing team that made it easy for us to purchase a vehicle and even was willing to deliver to Bakersfield.

Amazingly simple and straightforward team to deal with for a new truck purchase. Fair, fast, and thorough. I highly recommend working with Kurt Rodriguez, and I’m sure the rest of the team is equally solid.

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Brought my truck in for warranty work. Excellent service provided by Eric and Rudy who promptly assisted me during a busy morning. Work was completed in a timely manner and I picked up my truck in spotless condition. Received fair pricing on a quote for an upcoming major service item for my truck as well. Big thank you to everyone at Santa Maria Ford for taking care of me and my truck. Definitely recommend. Will be a returning customer.

The finance guy did a great job getting me a good deal.

Chris and the other highly- experienced technicians correctly diagnosed and repaired problems that had plagued our Escape Hybrid for years, and he kept us updated every step of the way with clear, easy-to-understand explanations. I highly recommend Santa Maria Ford's service department!

Great customer service from all of the sales and financial personnel. Would suggest you all to anyone

Great experience! Thank you SM Team!

My experience want good. They made it easy for me by bringing my car back to me. Just waiting to see when my other parts are available to get the other recall fixed.

Excellent Job!!! The vehicle drives alot smoother and no more woo woo sound.

(Translated by Google) Excellent service and friendly staff. (Original) Servicio excelente, y personal amable.

Had a great experience with the staff at Santa Maria Ford, Tom Healy and Todd really helped me out with my car. They were able to Tell me what was wrong with my car after taking it to several different mechanics and coming up short. Thanks again Tom!